Home2 Suites by Hilton Raynham Taunton

Checking in last night was a breeze. The front desk was so kind, the room was beautiful, it was perfect. This morning was an entirely opposite staff. The GM is a joke, the woman working at the desk this morning, stared at me the entire time I was in the front from the second I got off the elevator. It made me so uncomfortable and it was even worse when I had to come back downstairs after finding out my key card didn’t work. I understand that there are security protocols in place, but she watched me walk out of the elevator. It was very known very obviously known that I was a guest in their hotel. My reservation was under my a different name and instead of being understanding, she responded with rudeness and then tried to reel it back and be kind. It was embarrassing. I would like to give this place zero stars, but that would take away from the actual kind and outstanding staff that this hotel has. Overall, management and reception needs to be revised.

The room was well designed and comfortable. I really appreciate having a nice, comfortable place to stay with my two dogs. The dog-friendly aspect of Home2 Suites is great. I also appreciated the high ceilings, nice solar shade and room darkening shade (with choice of both), and the small sofa was comfy. My stay wasn’t seamless (I was not given the room I selected via the Hilton Honors App (I tried to be at end of a hallway so my dogs would not be in a high traffic area so they would be quieter, and I was given the room right next to the lobby); my digital key wouldn’t work until several hours after check-in; my key card stopped working before I checked out (and before the 12noon checkout time). But overall a good stay and I would definitely go back.

My family and I stayed here for two weeks. We absolutely loved it there, the convenience of the indoor pool was a daily favorite. The hotel room, fitness, and lobby was clean and very comfortable. My only dislike was the wheat pancakes. We are Diamond members and have stayed at quite a few Home2 Suites, it seems like all of the Home2 Suites offers wheat pancakes- which taste disgusting. I contacted corporate about this horrible choice. Melissa worked the front desk and floated everywhere in the lobby just working nonstop. She is the most hardworking and kind person I have ever met in Boston! She absolutely made our stay more pleasant!

!!!OTHER THAN THIS ISSUE I WOULD GIVE THIS HOTEL 5 STARS, THE SERVICE FROM EVERYONE ELS IS IMPECCABLE!!! Beware the older miserable lady that works overnights! Can’t miss her! Anytime I’ve had the displeasure of interacting with her, she always acts like you are asking for the world. I’ve never had someone act so bothered by simply doing there job! The first time she ever spoke to me was about a mess in the coffee area that WE DID NOT MAKE. Not to mention half the time she has no idea what she’s even doing. On multiple occasions she couldn’t even make a key for us! One time she just walked to the room and unlocked it, the other time she simply told us that the digital key should be good enough. I arrived at 2am multiple times and it was VERY VERY clear that she did not want to do her job. She literally said it is “absurd” for us to check in at 2am and that she won’t be doing it again! Last time I checked when you work the front desk at a hotel it is you’re duty to check guests in no matter what time it is (providing its after check in time). She ran my card 4 separate times PRIOR TO CHECK IN, then told us that my reservation was cancelled (when in fact it wasn’t) because the card declined (it was locked because this same hotel has tried charging my card FOUR SEPARATE TIMES ALL FOR DIFFERENT AMOUNTS AFTER THE ROOM WAS PAID FOR) EVERYONE els at this hotel is a PLEASURE too deal with including the manager Jen who promptly took care of this issue! I’ve never had any issues worth mentioning until now I don’t know where they found this one but I’m sure she won’t be there long seeing as how you need to actually be pleasant and personable to work in the hospitality industry.

My family and I stayed here for two weeks. We absolutely loved it there, the convenience of the indoor pool was a daily favorite. The hotel room, fitness, and lobby was clean and very comfortable. My only dislike was the wheat pancakes. We are Diamond members and have stayed at quite a few Home2 Suites, it seems like all of the Home2 Suites offers wheat pancakes- which taste disgusting. I contacted corporate about this horrible choice. Melissa worked the front desk and floated everywhere in the lobby just working nonstop. She is the most hardworking and kind person I have ever met in Boston! She absolutely made our stay more pleasant!

Checking in last night was a breeze. The front desk was so kind, the room was beautiful, it was perfect. This morning was an entirely opposite staff. The GM is a joke, the woman working at the desk this morning, stared at me the entire time I was in the front from the second I got off the elevator. It made me so uncomfortable and it was even worse when I had to come back downstairs after finding out my key card didn’t work. I understand that there are security protocols in place, but she watched me walk out of the elevator. It was very known very obviously known that I was a guest in their hotel. My reservation was under my a different name and instead of being understanding, she responded with rudeness and then tried to reel it back and be kind. It was embarrassing. I would like to give this place zero stars, but that would take away from the actual kind and outstanding staff that this hotel has. Overall, management and reception needs to be revised.